Managing complex insurance tasks presents ongoing challenges for insurers, requiring significant time and resources to ensure accuracy and efficiency.
Handling high volume inquiries on policies, quotes, & coverage is challenging.
Customers struggle with understanding policy & billing information.
Staying informed with policy updates is essential yet challenging.
Ops Management and Strategy team has to extract insights from deluge of policy holders feedback in the form of suggestions, complaints, surveys, etc., coming through multiple channels.
We are committed to providing the P&C insurers and their policy holders with an AI-based Solution that simplifies complex insurance processes while eliminating resource wastage.
Automation to reduce repetitive workload, allowing the insurance agents to focus on complex tasks.
Quick and precise answers along with personalized interactions improve overall customer experience.
Easy to access quotations, policy details and documents.
Advanced and on-demand analytics on customer behavior and operations.
Live Analysis of customer's vibe (sentiments & emotions) to help the agents resolve the issues without escalations and close sales more effectively.
mayagicGQ
Get Quotation by mentioning your requirement in Plain English.
mayagicPQ
Perform Policy Query including your Premium, Due Dates, Coverage and Claims. Also get Billing Statements and Make Payments.
mayagicCX
Build customer's confidence with AI that reads emotions, analyzes sentiment to facilitate smarter conversations & more rewarding Customer eXperience.
mayagicSA
Unlock hidden gems in your customers' feedback with our AI solution, Survey Analysis, and uncover actionable wisdom.
mayagicKB
Let's our chatbot help you facilitate finding the right answer quickly from you trusted KnowledgeBase.
mayagicMC
Our Multi Channel interaction platform allows you to seamlessly switch from voice-enabled IVR to natural language based Chat in the middle of a interaction without losing any information or momentum of the conversation.
mayagicDI
Perform fast & error-free Document Ingestion for various types of documents e.g. Financial Statements, Invoices, POs, etc. in various file formats (e.g. PDF. JPEG, doc, etc.) into your application systems and workflows in a fraction of the cost and time involved in the legacy data collection processes.
mayagicEP
Process information by gleaning from your incoming volume of emails and the associated attachments. This Email Processing system compiles and populates meaningful data and information into various entities & data attributes in your application system, backend databases and workflows.
mayagicFAQ
Dynamically built repository of - Frequently Asked Questions from various user interactions in different channels like Chat, Tickets, emails, etc. It presents the FAQ under multi-subject tagging system to allow for faster navigation to the relevant FAQ area with least number of clicks
mayagicLC
Seamlessly connect to the right Live Chat channel based on context e.g. Teams, Slack, Meets, etc.
mayagicST
Easy and fast entry of Support Tickets to your corporate support/ticketing systems, with intelligent resolution recommendations
mayagicINSIGHT
Pre-canned dashboards with ability to query on the fly to provide you precise INSIGHT into your operations
Let's talk about how we can help
See how our AI Platform can empower you and your policy holders and take your business to the next level!